Customer Participation in Service Recovery: A Meta-Analysis

Van Vaerenbergh, Yves;Hazée, Simon;Costers, Annelies
(2018) 15th International Research Conference in Service Management — Location: La Londe les Maures (France) (10.June.2018)

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  • Van Vaerenbergh, Yves
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  • Hazée, Simonorcid-logoUCLouvain
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  • Costers, Annelies
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Van Vaerenbergh, Y., Hazée, S., & Costers, A. (2018). Customer Participation in Service Recovery: A Meta-Analysis. 15th International Research Conference in Service Management, La Londe les Maures (France). https://hdl.handle.net/2078.5/62626