Entre contraintes ergonomiques, créativité et esthétique : rôle d'un système à base de connaissances sur l'activité des concepteurs web

Chevalier, Anne;Fouquereau, N.;Vanderdonckt, Jean
(2009) Le Travail Humain — Vol. 72, n° 1, p. 23-42 (2009)

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Web designers have to create websites that fit the users' needs as well as the client's needs, which may be sometimes conflicted. Taking into account these two viewpoints (users and client) reflects the management of various constraints, such as aesthetic constraints or ergonomic ones. More precisely, concerning the users' needs, recent studies showed that web designers experienced difficulties in taking into account the needs of the future users while designing. In order to support their activity, a knowledge-based system was created and provided to designers. This system was composed of ergonomic knowledge to help designers creating and evaluating their web pages. The present study aims at determining the influence of this kind of tool on the cognitive activity of professional web designers, on the ergonomic quality of their productions and on the aesthetics of these productions. The results show that the web designers did not very often use Metro Web while designing web pages, however, rather surprisingly, the designers who did use Metro Web more often exhibited a user-centered creativity activity than those working without Metro Web. Moreover, the web pages created by designers with Metro Web were evaluated as more aesthetic than the web pages created by designers without Metro Web. We conclude this paper by discussing these findings, and suggesting future possible ways of research intended to assist designers to adopt a user-centered approach to their activity without negliting aesthetics and creativity.
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Chevalier, A., Fouquereau, N., & Vanderdonckt, J. (2009). Entre contraintes ergonomiques, créativité et esthétique : rôle d’un système à base de connaissances sur l’activité des concepteurs web. Le Travail Humain, 72(1), 23-42. https://doi.org/10.3917/th.721.0023 (Original work published 2009)