Assessing organizational health literacy in hospitals by using the International Self-Assessment Tool for Organizational Health Literacy of Hospitals – a feasibility study in six European countries

Straßmayr, Christa;Finbråten, Hanne Søberg;Bitzer, Eva Maria;Bonaccorsi, Guglielmo;Zanobini, Patrizio;et.al.
(2025) BMC Health Services Research — Vol. 25, n° 1, p. 1265 (2025)

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Authors
  • Straßmayr, ChristaAustrian National Public Health Institute
    Author
  • Finbråten, Hanne SøbergUniversity of Inland Norway
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  • Bitzer, Eva MariaUniversity of Education Freiburg
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  • Bonaccorsi, GuglielmoUniversity of Florence
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  • Jeitani, CelineUCLouvain
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  • Van den Broucke, Stephanorcid-logoUCLouvain
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  • Zanobini, PatrizioUniversity of Florence
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Abstract
Background Hospitals can gain valuable insights into their current level of organizational health literacy (OHL) by using self-assessment tools. OHL self-assessment tools can serve as useful instruments for supporting the planning and implementation of OHL interventions aimed at promoting health equity and improving patient outcomes. This explorative study aimed to pilot the International Self-Assessment Tool for Organizational Health Literacy (Responsiveness) of Hospitals (OHL-Hos) among hospitals across six countries. Methods The OHL-Hos, grounded in a comprehensive theoretical framework consisting of eight standards, 21 sub-standards and 141 indicators, was piloted in seven hospitals: one in Austria, Germany, the Czech Republic, Norway and Serbia, and two in Italy. In each hospital, the feasibility of using the OHL-Hos was investigated regarding acceptability, implementation, practicality, and integration, identifying strengths and areas for improvement using descriptive analyses. The self-assessment process included individual rating of an interdisciplinary and inter-hierarchical assessment team regarding OHL-Hos indicators from their personal perspectives, followed by a joint assessment to reach a consensus on different ratings. The process and experiences were documented in semi-structured forms, while the ratings on the indicators were documented numerically. Results All hospitals successfully self-assessed their OHL, identifying strengths and areas for improvement. The self-assessment process varied slightly among countries. While the tool was considered important but lengthy and complex, introductory workshops facilitated successful implementation. The self-assessment process raised awareness and stimulated discussions on improving OHL, highlighting the tool’s potential for organizational development. Conclusions The OHL-Hos can serve as a useful tool to identify strengths and areas for improvement in OHL in hospitals. The overall experience with the tool was positive and the joint assessment with the tool was found to foster consensus and enable reflection on OHL, but its comprehensive nature poses challenges to its implementation, leading to recommendations for developing a shortened version of the tool with simple language. Certain indicators require specific knowledge, suggesting different professional groups should address relevant parts.
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Straßmayr, C., Finbråten, H. S., Bitzer, E. M., Bonaccorsi, G., Cacciuttolo, M. G., Dudra, J., Guttersrud, Ø., Islertas, Z., Jeitani, C., Krajnović, D., Le, C., Levin-Zamir, D., Lombardo, C., Lorini, C., Marcozzi, B., Palmieri, L., Schütze, D., Specchia, M. L., Šteflová, A., et al. (2025). Assessing organizational health literacy in hospitals by using the International Self-Assessment Tool for Organizational Health Literacy of Hospitals – a feasibility study in six European countries. BMC Health Services Research, 25(1), 1265. https://doi.org/10.1186/s12913-025-13367-4 (Original work published 2025)