Too Engaged for Customer Service? Employee Engagement Exacerbates Customers’ Reactions to Negative Service Outcomes
(2023) Frontiers in Service Conference — Location: Maastricht, The Netherlands (15.June.2023)
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Van Vaerenbergh, Y., & Hazée, S. (2023). Too Engaged for Customer Service? Employee Engagement Exacerbates Customers’ Reactions to Negative Service Outcomes. Frontiers in Service Conference, Maastricht, The Netherlands. https://hdl.handle.net/2078.5/23507