Comparación de las escalas de Likert y Vigesimal para la evaluación de satisfacción de atención en un hospital del Perú
(2001) Revista Medica Herediana — Vol. 12, n° 2, p. 52-57 (2001)
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- Authors
Rosas Aguirre, Angel 
- Abstract
- (en) [Comparison of Likert and twenty-point scales to assess patient satisfaction in a Peruvian hospital] Objectives: To compare patient satisfaction using the Likert and twenty-point scales in patients that were attended in a Peruvian hospital. Material and Methods: In this cross-sectional study, we included 2445 patients of the “Instituto Nacional de Salud del Niño” during March 1998. Patients were asked about their satisfaction with a questionnaire that was performed through the two scales. Results: The two scales had weak association (rho=0.48 p<0.001), and a determinant coefficient of 0.23. According the definition of the satisfaction, the percent of patients “not insatisfied” was higher in the vigesimal scale than the Likert scale (37.9% vs 21.4%, x2=160.8 p<0.001). The twenty-point scale had 70.9% of sensitivity and 71.0% of specifity, with the Likert scale as a gold standard. Conclusions: Measurement of patient satisfaction is different according the scale utilized. The election of a scale must consider the objectives of investigation
- Affiliations
Universidad Peruana Cayetano Heredia, Lima, Perú
Citations
Llanos Zavalaga, F., Rosas Aguirre, A., Mendoza Requena, D., & Contreras Rios, C. E. (2001). Comparación de las escalas de Likert y Vigesimal para la evaluación de satisfacción de atención en un hospital del Perú. Revista Medica Herediana, 12(2), 52-57. https://hdl.handle.net/2078.5/98607 (Original work published 2001)