A Mixed Quantitative-Qualitative Approach to Disagreement in Online News Comments on Social Networking Sites

Cougnon, Louise-Amélie;Coppin, Jeanne;Gutierrez Figueroa, Violeta
(2019)

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This paper investigates disagreement constructions on online social networking sites (SNS). It forms part of a wider project on hate and conflict speech modelling. Combining different research theories from conversational analysis and corpus linguistics, we have devised a six-class disagreement typology that we have manually tested on a 20 000-word corpus of Reddit comments on media posts. We then completed this analysis with a description of linguistic markers that pave the way towards future automated research. Finally, we present politeness strategies and repairs that maintain mutual understanding in media posts’ comments. Our analysis proposes new classifications adapted to SNS. Moreover, it highlights regular forum trends, face-to-face and group threatening acts and Reddit-specific strategies to maintain or repair disagreement.
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Cougnon, L.-A., Coppin, J., & Gutierrez Figueroa, V. (2019). A Mixed Quantitative-Qualitative Approach to Disagreement in Online News Comments on Social Networking Sites. Proceedings of the 7th Conference on CMC and Social Media Corpora for the Humanities (CMC-Corpora2019), 31-35. (Original work published 2019)