Residents should be informed that, to perform a task, they need to engage in the task with a physiological arousal proportional to the complexity of this task. Communication skills training should be adapted.
Meunier, J., Merckaert, I., Libert, Y., Delvaux, N., Etienne, A.-M., Liénard, A., Bragard, I., Marchal, S., Reynaert, C., Slachmuylder, J.-L., & Razavi, D. (2013). The effect of communication skills training on residents’ physiological arousal in a breaking bad news simulated task. Patient Education and Counseling, 93(1), 40-47. https://doi.org/10.1016/j.pec.2013.04.020 (Original work published 2013)