Customer Coping with Service Failures Across Cultures: A Multilevel Investigation

Hazée, Simon;Van Vaerenbergh, Yves;De Keyser, Arne;Costers, Annelies
(2016) 25th Frontiers in Service Conference — Location: Bergen (Norway) (23.June.2016)

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  • Hazée, Simonorcid-logoUCLouvain
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  • Van Vaerenbergh, Yves
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  • De Keyser, Arne
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  • Costers, Annelies
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Hazée, S., Van Vaerenbergh, Y., De Keyser, A., & Costers, A. (2016). Customer Coping with Service Failures Across Cultures: A Multilevel Investigation. 25th Frontiers in Service Conference, Bergen (Norway). https://hdl.handle.net/2078.5/62286