Optimizing the Staffing of Call Centers
(2004) POMS Conference on Operations Management in Services — Location: New-York, USA (2.December.2004)
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- Affiliations
Louvain School of Management Operations and Information Louvain School of Management Operations and Information
Citations
Chevalier, P., & Van den Schrieck, J.-C. (2004). Optimizing the Staffing of Call Centers. POMS Conference on Operations Management in Services, New-York, USA. https://hdl.handle.net/2078.5/72200