When organizations change Business Processes (BP) aiming for improvements, such changes normally impact on systems' User Interfaces (UI), which represent a tangible resource for communication with customers, suppliers, partners, or investors; thus a source of competitive advantage and differentiation. To manage the link between UIs and BPs, we propose a framework that classifies the core elements and the operations performed on them, represented through rules that are used to support impact analysis. This solution has been analyzed in a large bank-insurance organization, which has enabled the proposal of an innovative strategy that integrates researches on interaction design and business process management with implications on practical scenarios of result-driven organizations.
Sousa, K. S., Mendonça Filho, H., & Vanderdonckt, J. (2010). A Rule-Based Approach for Model Management in a User Interface - Business Alignment Framework. In England, D.; Palanque, P.; Vanderdonckt, J.; Wild, P.J.; (ed.), Task Models and Diagrams for user Interface Design. 8th International Workshop, TAMODIA 2009 (p. p. 1-14). Springer-verlag. https://doi.org/10.1007/978-3-642-11797-8_1