Optimizing the Staffing of Small Size Multi-Skill Call Centers
(2008) Rochester University Management Science Seminar — Location: Rochester
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Louvain School of Management Operations and Information Louvain School of Management Operations and Information
Citations
Chevalier, P., & Van den Schriek, J.-C. (2008). Optimizing the Staffing of Small Size Multi-Skill Call Centers. Rochester University Management Science Seminar, Rochester. https://hdl.handle.net/2078.5/249446