Routing and Staffing in Large Call Centers with Specialized and Fully Flexible Servers

Chevalier, Philippe;Shumsky, Robert;Tabordon, Nathalie
(2004) Manufacturing and Service Operations Management Conference — Location: Eindhoven

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  • Louvain School of ManagementOperations and Information

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Chevalier, P., Shumsky, R., & Tabordon, N. (2004). Routing and Staffing in Large Call Centers with Specialized and Fully Flexible Servers. Manufacturing and Service Operations Management Conference, Eindhoven. https://hdl.handle.net/2078.5/250221