The any-media call centre
(1998) British Telecommunications Engineering — Vol. 17, p. 155-159 (1998)
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- Authors
- Abstract
- Call centres have traditionally handled voice calls via the public switched telephony network. With the advent of modern technologies such as the Internet and multimedia, call centres have the opportunity to move into these areas. This paper looks at how call centres can handle the modern communications media.
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Citations
Hollevoet, F. (1998). The any-media call centre. British Telecommunications Engineering, 17, 155-159. https://hdl.handle.net/2078.5/63895 (Original work published 1998)