Waiting time influence on the satisfaction‐loyalty relationship in services

Bielen, Frédéric;Demoulin, Nathalie
(2007) Managing Service Quality — Vol. 17, n° 2, p. 174-193 (2007)

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Bielen, F., & Demoulin, N. (2007). Waiting time influence on the satisfaction‐loyalty relationship in services. Managing Service Quality, 17(2), 174-193. https://doi.org/10.1108/09604520710735182 (Original work published 2007)