Customer experience in interaction with artificial intelligence: the role of artificial empathy

Juquelier, Antoine;Poncin, Ingrid;Hazée, Simon
(2023) Frontiers in Service Conference — Location: Maastricht, The Netherlands (15.June.2023)

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Juquelier, A., Poncin, I., & Hazée, S. (2023). Customer experience in interaction with artificial intelligence: the role of artificial empathy. Frontiers in Service Conference, Maastricht, The Netherlands. https://hdl.handle.net/2078.5/232623