The influence of perceived organizational support on employees' attitudes and behaviors: The role of coworkers’ perceptions and employees’ voice

Stinglhamber, Florence;Ohana, Marc;Caesens, Gaëtane
(2017) 18th congress of the European Association of Work and Organizational Psychology (EAWOP) — Location: Dublin, Ireland (17.May.2017)

Files

No attached file found for this publication.

Details

Authors
Abstract
Content: Purpose. Perceived organizational support (POS) is defined as employees’ perceptions of the extent to which their organization cares about their well-being and values their contributions. So far, most research on POS has neglected an important source of information in the formation of POS, i.e. the social environment. In this research, we examine whether coworkers’ opinions about and perceptions of organizational support influence employees’ POS, with consequences in terms of job satisfaction and OCB. However, we also argue that social information ceases to have an effect when employees directly experience voice in the workplace. Design/Methodology. 195 employees pertaining to 35 different work groups participated in our survey. For each respondent, a mean score of coworkers’ POS based on the POS reported by his/her coworkers was calculated. Respondents’ supervisors evaluated their OCB. Results. Results of the bootstrap analyses indicate that employees rely on the POS of their coworkers to establish their own POS with consequences for their job satisfaction and finally their OCB, but only when they do not have voice. Limitations. Our design does not permit us to adopt a dynamic approach of the examination of social influences in the development of employees’ POS. Practical implications. Having a general supportive policy within the organization would have multiplicative effects that are of interest for organizations, especially in contexts where employees do not have a say. Originality/Value. These findings show that under certain conditions POS develops based on a socially constructed process and not only on an individual-level psychological process.
Affiliations

Citations

  • APA
  • Chicago
  • FWB

Stinglhamber, F., Ohana, M., & Caesens, G. (2017). The influence of perceived organizational support on employees’ attitudes and behaviors: The role of coworkers’ perceptions and employees’ voice. 18th congress of the European Association of Work and Organizational Psychology (EAWOP), Dublin, Ireland. https://hdl.handle.net/2078.5/123010