To be or not to be … a patient: identity construction of healthcare professionals and patients in public online diabetes-related interaction

(2019) Reference and Identity in Public Discourses — ISBN: [9789027204202], p. 205-225, published

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Abstract
This study offers an analysis of medical and emotional identity features put forward by participants asking questions and providing answers in three types of public online diabetes-related interaction in Spanish (frequently asked questions, chat sessions and fora). The results show that many writers present themselves not as diabetics but as relatives of a diabetic, or else refrain from specifying their relation to diabetes. Furthermore, as no shared patient-professional identity is constructed, the healthcare relationship profiled is a rather traditional one. The differing natures of the platforms and genres are reflected in the identities constructed. In the FAQs a more impersonal or collective identity is apparent, whereas that constructed in the forum tends to be more personal, with more emotional aspects; the chat data occupy an intermediate position.
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Citations

De Cock, B. (2019). To be or not to be … a patient: identity construction of healthcare professionals and patients in public online diabetes-related interaction. In Ursula Lutzky & Minna Nevala (ed.), Reference and Identity in Public Discourses (p. p. 205-225). John Benjamins Publishing Company. https://hdl.handle.net/2078.5/222913