Health outcomes of Online Consumer Health Information: A systematic mixed studies review with framework synthesis
(2019) Journal of the Association for Information Science and Technology — (2019)
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- Abstract
- The Internet has become the first source of consumer health information. Most theoretical and empirical studies are centered on information needs and seeking, rather than on information outcomes. This review’s purpose is to explore and explain health outcomes of Online Consumer Health Information (OCHI) in primary care. A participatory systematic mixed studies review with framework synthesis was undertaken. Starting from an initial conceptual framework, our specific objectives were to: (a) identify types of OCHI outcomes in primary care, (b) identify factors associated with these outcomes, and (c) integrate these factors and outcomes into a comprehensive conceptual framework combining an information theory and a psychosocial theory of behaviour. Results of 65 included studies were synthesized using a qualitative thematic data analysis. The themes derived from the initial framework or suggested by the data underwent a harmonization process that produced a comprehensive typology of OCHI outcomes. The revised conceptual framework specifies four individual and one organizational levels of OCHI outcomes. This framework includes factors such as consumers’ information needs and four interdependent contextual factors. It contributes to theoretical knowledge about OCHI health outcomes, and informs future research, information assessment methods, and tools to help consumers find and use health information.
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Pluye, P., El Sherif, R., Granikov, V., Rihoux, B., & et al. (2019). Health outcomes of Online Consumer Health Information: A systematic mixed studies review with framework synthesis. Journal of the Association for Information Science and Technology. Published. https://doi.org/10.1002/asi.24178 (Original work published 2019)