Understanding, Usefulness and Recognition of UX Artifacts: Crossing Boundaries Between Agile and UX Practitioners
(2026) 59th Hawaii International Conference on System Sciences (HICSS) — Location: Honolulu, Hawaii, USA (6.January.2026)
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- Abstract
- Artifact-mediated communication supports knowledge exchange about users and system design in user-centered agile software development (UCASD). While prior research documents the use of UX artifacts in UCASD, little is known about how practitioners interpret their content and perceive their usefulness. This study adopts a practitioner perspective and explores the role of UX artifacts through the lens of boundary objects theory to identify how they bridge disciplinary gaps. We used a questionnaire and a retrospective think-aloud protocol with nine agile and four UX practitioners, focusing on six commonly used UX artifacts. Findings show that storyboards and user journey maps support communication, persona and wireframe act as boundary objects between agile and UX teams, and affinity diagram and user test report serve local purposes. We conclude by providing practical recommendations for UCASD teams and directions for future research.
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Citations
Rukonić, L., Fastrez, P., & Kieffer, S. (2026). Understanding, Usefulness and Recognition of UX Artifacts: Crossing Boundaries Between Agile and UX Practitioners. Proceedings of the 59th Hawaii International Conference on System Sciences, p. 6509-6518.